FAQs
Dues
When are HOA dues due and how much are they?
Dues are $250 per month, due by the 10th of each month. It is vital that all owners pay on time to ensure the association has sufficient funds to pay our communal bills (insurance, utilities, and vendors) without delay.
What do my HOA dues cover?
Your dues are focused on the essential "big picture" needs of our 6-unit community:
- Grounds & Trees: Professional landscaping and routine tree trimming/safety checks, including the maintenance of our sidewalks and buildings.
- Utilities & Sanitation: The cost and security of our communal trash service, as well as water and sewage provided through the City of Billings.
- Master Insurance: Property insurance for the building structures.
- Long-term Reserves: Savings for major projects like a future roof/siding replacement.
Maintenance
Who is responsible for grounds maintenance and tree trimming? I noticed a tree limb touching my roof or a dead branch. What should I do?
Please report it immediately via the Contact Form. To maintain the safety and structural integrity of our townhomes, the HOA handles all major tree work.
Can I change the landscaping or color of my unit?
Yes! It is the policy of Hallmark Townhouse/Townhomes HOA to allow owners to decorate and paint their units as they wish. We believe our unique styles are what make our community special. The HOA does not "police" the exterior look of individual units; we celebrate the individuality of our 6 owners.
What is the policy for the communal trash bins?
To prevent unauthorized dumping from the neighboring rental units, the communal trash area must remain locked at all times. Please ensure the gate/bin is secured immediately after use. Do not share the code/key with non-residents. Keeping this area locked ensures we have enough capacity for our residents and prevents extra disposal fees.
I noticed a structural problem (roof/gutters). Should I fix it or the HOA?
Even though you have creative control over the style/color, the HOA remains responsible for the structural maintenance of the building. Please submit a maintenance request via the Contact Form for any issues with the roof, parking garages, or the grounds.
Policies
Why is it important to keep my contact and household information up to date?
Ensuring the HOA has your current contact details is a matter of community safety and efficiency. In the event of an emergency (such as a fire, flood, or utility failure), we follow a specific notification protocol to ensure everyone is accounted for:
Ensuring the HOA has your current contact details is a matter of community safety and efficiency. In the event of an emergency (such as a fire, flood, or utility failure), we follow a specific notification protocol to ensure everyone is accounted for:
- On-site Residents/Tenants: Contacted first to ensure immediate physical safety.
- Property Owners: Notified of the situation regarding their unit.
- Management Companies: Alerted to coordinate repairs or professional services.
We also strongly encourage you to provide the names and types of pets living in your home via the Member Directory. In the event of an evacuation or fire, emergency responders need to know exactly how many animals may need rescuing. Having this information on file allows us to provide first responders with a clear count of "souls" (human and animal) that need to be cleared from the building.